How can I order?
You can order through our website on your own or via WhatsApp.
Can I pay on delivery?
Sure, you can pay on delivery without any additional costs.
How can I collect/use my fidelity points?
We have a wide range of discounts waiting for you! Create your profile and READ HERE all details.
The product I like is sold out, when will it be available again?
Just click on the button ALERT ME WHEN AVAILABLE and add your email address to receive the updates.
Could you call me/tell me anything about the delivery time?
These requests only depend on the designated carrier. If delivery fails, new delivery attempts will be made in the following days.
Can I open the box before paying?
If you chose to pay cash on delivery, we can not assure that the carrier will allow you to open the box on grounds of integrity of the article.
Can I cancel/modify my order?
Any order can be canceled or modified within 4 hours everyday betwenn 9 a.m. and 9 p.m. Please contact us at firstname.lastname@example.org
How can I track my shipping/when will my order come?
Our shipping times vary between 48 and 72 working hours starting from the day of shipping. TRACK YOUR ORDER HERE.
How can I change my product/ask for refund?
Please contact us exclusively via email at email@example.com or CLICK HERE: the refund is free and with home collection.
I paid on delivery, how will I receive my refund and how long will it take?
The refund will be done via bank transfer at delivery of the return box, then i twill take maximum 7 days to credit it on your bank account.
You didn’t find what you were looking for? Please contact us via email at firstname.lastname@example.org or CLICK HERE: we will be happy to help you!